Privacy Policy

This Privacy Policy explains how RestroBox (“we,” “our,” or “us”) collects, uses, stores, protects, and discloses information when you access or use the RestroBox software, website, applications, and related services (collectively, the “Service”). This policy is legally binding and applies to all users, customers, visitors, and business entities using RestroBox.

By accessing or using the Service, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree, you must discontinue use of the Service immediately.

1. Scope & Applicability

This Privacy Policy applies to:

• Restaurant owners and managers using RestroBox

• Employees or staff accessing the system under an account

• Website visitors interacting with RestroBox pages

• Trial users and paid subscribers

This policy covers information collected online, electronically, and through system-generated activity logs. It does not apply to third-party platforms or services not owned or controlled by RestroBox.

2. Information We Collect

RestroBox collects information strictly required to operate and improve the Service.

2.1 Business Information

• Restaurant name, address, and contact details

• Business registration or tax-related information (if provided)

• Branch, outlet, or franchise details

2.2 Account Information

• Name, email address, phone number

• Login credentials (securely encrypted)

• Role-based access data

2.3 Operational & Transaction Data

• Sales records, invoices, receipts

• Inventory data

• Menu, pricing, and order history

• Payment status and subscription activity

2.4 Technical & Usage Data

• IP address

• Device type and browser

• System logs and timestamps

• Feature usage analytics

2.5 Support & Communication Data

• Emails, messages, and tickets

• Feedback, reviews, or inquiries

3. How We Collect Information

Information is collected through:

• Account registration forms

• Direct user input

• Automated system tracking

• Customer support communications

• Cookies and similar technologies

RestroBox does not collect information secretly or unlawfully.

4. Purpose of Data Collection

We collect and process data for the following lawful purposes:

• To provide and operate the Service

• To manage subscriptions and billing

• To generate reports and analytics

• To provide customer support

• To improve system performance

• To ensure platform security

• To comply with legal obligations

RestroBox does NOT use customer data for resale or unauthorized marketing.

5. Legal Basis for Processing

Data processing is carried out based on:

• User consent

• Contractual necessity

• Legitimate business interests

• Legal or regulatory obligations

Continued use of the Service constitutes consent to data processing under this policy.

6. Cookies & Tracking Technologies

RestroBox uses cookies and similar technologies to:

• Improve website performance

• Remember user preferences

• Analyze traffic and usage patterns

You may disable cookies through your browser settings; however, some features may not function properly as a result.

7. Data Storage & Retention

User data is stored on secure servers using industry-standard safeguards.

We retain data only for as long as necessary to:

• Fulfill service obligations

• Comply with laws and regulations

• Resolve disputes

Upon account termination, data may be retained temporarily for legal or operational reasons before permanent deletion.

8. Data Security Measures

RestroBox implements reasonable administrative, technical, and organizational measures, including:

• Encrypted data transmission

• Role-based access control

• Secure authentication systems

• Regular system monitoring

However, no system is entirely immune to security risks. RestroBox does not guarantee absolute data security.

9. Data Sharing & Disclosure

We may share data only under the following circumstances:

• With payment processors for billing

• With hosting or infrastructure providers

• When required by law or court order

• To protect legal rights or prevent fraud

RestroBox does not sell or trade customer data.

10. Third-Party Services

RestroBox may integrate with third-party services such as:

• Payment gateways

• Analytics tools

• Cloud infrastructure providers

These third parties operate under their own privacy policies. RestroBox is not responsible for their practices.

11. User Rights & Responsibilities

You have the right to:

• Access your personal or business data

• Request correction of inaccurate data

• Request account closure

Users are responsible for ensuring the accuracy of information entered into the system.

12. Cross-Border Data Transfer

Data may be processed or stored on servers located outside your country. By using RestroBox, you consent to such transfers where legally permitted.

13. Children’s Privacy

RestroBox is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

14. Policy Updates

RestroBox reserves the right to update this Privacy Policy at any time. Updated versions will be posted on the website. Continued use of the Service indicates acceptance of changes.

15. Limitation of Responsibility

RestroBox shall not be responsible for:

• User-caused data loss

• Third-party security breaches

• Internet or hosting failures

Users acknowledge that data usage is at their own risk.

16. Governing Law

This Privacy Policy shall be governed by the laws of the Islamic Republic of Pakistan, without regard to conflict of law principles.

17. Contact Information

For privacy-related concerns or requests, please contact RestroBox through official support channels available on the website.